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Comodo database glitch causes billing problems

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Comodo database glitch causes billing problems

Updated While the rest of the world had its eyes firmly on the WannaCrypt outbreak, digital certificate firm Comodo suffered an unrelated but protracted database problem that affected its billing systems.

The Register learned of the issue from reader Ian Barber who came across the problem in the process get a new SSL certificate from Comodo activated last Friday. "It appears that Comodo having some issues. The scary bit is where they say they have restored to a database nine days old," he told El Reg in reaction to an emailed alert on the issue he received from Comodo – an extract of the missive below:

We regret to say that, due to a database system error, Comodo’s CA license database is having to be being restored. The initial restore has already taken place and all orders placed before 03-May-2017 12:19:52 UTC are being correctly managed.

Some orders placed after 03-May-2017 12:19:52 UTC may not be obtainable. We are currently working on resolving this. We do understand your situation. We sincerely apologize for the inconvenience caused.

The day before (on Thursday) a digital certificate reseller had noted an "unscheduled outage" of of Comodo's CA (certificate authority) billing service because of database problems.

In response to queries from El Reg, Robin Alden, Comodo’s chief technical officer, offered a detailed explanation of what had gone down. He said that although "Comodo has a generally good track record of minimizing unscheduled maintenance" it had issues with its billing systems that are yet to be fully resolving, adding that the operation of the certificates themselves was unaffected by the snafu.

 

https://www.theregister.co.uk/2017/05/19/comodo_database_snag/


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